complaint·April 23, 2025

Continue from LIC 9099 During an interview with resident R1 it revealed that R1 stated R1 did not receive a birthday card from a church that mailed R1 a birthday card last year. R1 thinks that the staff is withholding R1s mail. R1 stated that the birthday card is the only mail that R1 is missing. R1 stated that R1 knows that the church mailed R1 a card because they did so last year. Interview with W2 revealed that in the (very rare) event that R1 receives mail at Loving Hands facility, the facility calls W2 and W2 will go there in person to inspect and likely pick up the mail, If the mail is personal (including notices from the court), W2 would give the mail directly to R1. Interview with S1 revealed that R1 has a conservator that handles all of R1s mail, if mail is received at the facility S1 will contact the conservator and the conservator will come to the facility and inspect the mail and provide R1 with the mail unless it’s a bill or something the conservator needs to take care of. Interview with S2 reveals that when mail is received at the facility it is given directly to the resident it is addressed to. Therefore, this allegation is UNSUBSTANTIATED No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.