Complaint·February 17, 2023

Allegation: Facility failed to open the resident rooms immediately in the event of emergency. It was alleged that there were several incidents when staff were not able to open the resident rooms immediately when residents had emergency. It was further alleged there's bunch of keys with no labels making it difficult for the staff to find the right key to open the resident's roomm and that there should be a master key for all rooms. One of out residents interviewed stated there were incidents when staff were not able to open the resident's room when resident had an emergency. The other 4 residents stated there was no incident staff not able to open the room when help is needed. One out of 5 staff stated there were 2 master keys before, one for the 1st floor and one for the second floor, and these master keys do not work on 2 rooms on the second but there's extra key for these 2 rooms. The other 4 staff interviewed stated there's master key for all residents' rooms, and that there were no incident that it didn't work.. During randomly checking of the rooms, LPA observed the master key worked on 5 rooms. LPA further observed the duplicate keys were labeled with residents rooms, and there's a master key for use by care staff and med-techs. Allegation: Food serve not of good quality.. It was alleged that f requently, vegetables are served almost raw. LPA conducted inspection of food supplies and observed of good quality. One out of 5 residents interviewed stated vegetables served almost raw. Two out of 5 residents stated the food is okay and never served raw vegetables while 1 resident stated sometimes vegetables are overcooked. One out of 5 staff stated sometimes the food serve is good, sometimes it's not but never served raw. One of the staff stated some residents say food is good and some will say it's not but you can not please everyone but this staff never heard any complaint from any of the resident about raw food. The other 3 staff stated never heard complaint about food from residents. Based on all information obtained, the allegations are closed as unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No citation issued. Exit interview conducted and copy of this report provided.