Complaint·May 14, 2024

...Continued from 9099 On May 1, 2023, The facility sent out a second letter giving additional details to the point system and gave the residents an updated timeline of when the increase would be implemented as it was not ready at the previously stated April 1 st date. This new notice provided the resident with a table of the point value of each service that is provided. The new notice stated that the changes would be effective July 1, 2023, but in interviews with S1 she explained that each resident would start on the new point system when they had their yearly evaluation, and anyone who had their evaluation prior to July 1, would not be on the new point system until next year. S1 stated that residents had expressed their concern with the new system and the number of levels, and the facility updated it once again on February 1, 2024 to reduce the number of levels from eight to four. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.