complaint·September 12, 2023

Continued from LIC 9099 Based on interviews the staff did call 911 from a mobile line but was redirected to an operator/queue because the call did not come from a land line. S1 was informed that a land line would get through quicker and S1 hung up and recalled on land line. Based on interviews with staff and residents. The staff denied mocking the residents in care. LPA observed that staff treat residents with dignity. Spoke with staff and residents. It is unclear whether staff were mocking or condescending to the resident. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.