complaint·August 8, 2025

Pertaining to allegations: Staff threw an item at resident, Staff spoke to resident in an inappropriate manner, and Staff solicited a monetary gift from resident. On 2/21/2025 LPA interviewed S1 who stated that they have not heard any staff speak to residents inappropriately. LPA gave examples of what might be inappropriate comments/conversations and S1 maintained that they have not witnessed that behavior. S1 also stated that no staff have ever thrown any items at residents or requested monetary gifts. S1 stated that sometimes around the holidays families will give small gifts to staff but never the residents. On the same day LPA interviewed S2 who stated that they have never observed staff throw any items at residents. S2 did confirm that they have witnessed staff speak to residents inappropriately and ask for gifts but that they believe that when staff asked for gifts it was in a joking manner. Although S2 confirmed that they have witnessed other staff speak to residents inappropriate S2 did not provide specific staff which brought into question their credibility. LPA did not witness any staff speaking to residents inappropriately during any visits. LPA briefly spoke with R1 an annual visit who expressed happiness at the facility and had no complaints. LPA was unable to interview other residents due to their cognitive abilities. Therefore the allegations are UNSUBSTANTIATED . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided. LPA did conduct subsequent visits and observed that the temperature was within the 68-85 degree Fahrenheit range and that the facility had purchased additional food. Therefore the above allegations are SUBSTANTIATED. Based on LPAs observations and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal Rights and a copy of this report provided.