Facility-requested visit·August 4, 2023

On 08/04/2023 at 10:15 AM, Licensing Program Analyst J. Sampair arrived unannounced as a continuation of the annual inspection began on 07/19/2023. Upon entry, LPA informed Caregiver Elizabeth Joy Fernandez of the purpose of the visit. Caregiver called Licensee Eileen Carreon and informed her of the LPA's arrival at the facility. LPA and Licensee subsequently spoke over the phone. Initially, the conversation was about the annual inspection. At approximately 10:30 AM, the Licensee shared a report from witness W1 alleging that staff member S1's had behaved in an abusive manner toward residents R1 and R2. After that report, the LPA interviewed Licensee, W1, and W2 about S1's alleged behavior toward R1 and R2. LPA found no evidence that the behavior of S1 rose to the level of abuse and filing a complaint. Instead, S1's behavior was better handled internally, through coaching on speaking at a volume and in a manner better suited to a professional environment since this was not S1's home but rather the home of the residents living in the facility. LPA conducted an exit interview with Caregiver Elizabeth Joy Fernandez and sent a copy of this report to Licensee via email.