complaint·April 30, 2024

On 4/30/2024 at 10:15AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and to deliver complaint findings for the allegation above. LPA met with Caregiver, Diosdado Savellano and explained the purpose of the visit. During the investigation, LPA interviewed 3 residents, staff, witness, and complainant. LPA reviewed and obtained documents including staff roster with phone numbers, physician's report, and care plan. Interview with residents and witness revealed there's usually 1-2 caregivers on the weekends and staff assist with ADL care. R3 stated that staff provides care and R3's needs are being met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore these allegation is UNSUBSTANTIATED. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.