complaint·August 4, 2022

Continued from LIC 9099-C - R1’s file was reviewed and other resident and staff was interviewed. Based on the information obtained, there is not sufficient information to indicate if staff assisted R1 with his/her toileting needs in a timely manner. - LPA interviewed total of 3 residents, R2’s private caregiver, and staff in question was interviewed. There were no issues residents raised in regard to staff not treating them with dignity. - Interviews with current residents did not indicate that they speak inappropriately to residents. Staff denies the allegation. - LPA reviewed daily staff logs and staff stated, no incident report was generated since it was minor scab to the skin which did not require any medical attention or concern. Based on the interviews conducted and the records reviewed, the preponderance of evidence standard has not been met, therefore the allegation is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it did or did not occur. Exit interview with staff member Mae Jovellanos was conducted and a copy of this report provided.