Complaint·May 17, 2023

Based on interviews with staff (Resident Care Coordinator, S1 and S2), residents that were downstairs were helped to their apartments after dinner time, there were two residents that were unable to go back to their apartments due to being wheelchair bound. Resident 1 (R1) and R3 were given accommodations downstairs since they were unable to return to their apartments. R2 was able to return to their apartment but chose to stay downstairs to not leave R1 alone. R1 and R2 were placed in the Massage room for privacy, staff brought them mattresses, linen and lanterns. R3 was placed in an available bed in the Memory Care unit. Staff checked on residents throughout the facility every 30-45 minutes. Based on interviews with residents (R1, R4 and R5), the power outage was not ideal but residents felt that the facility did the best they could with assisting everyone. It was alleged that staff do not respond to residents’ call buttons in timely manner. Based on interviews with staff (S1 and S2), call button response time depends on if staff is busy assisting another resident, if resident receiving care needed a two person assist, time of day such as dinner rush and if one staff is currently on a break. S1 and S2 stated that they still can assist residents within 15 minutes if one of the above examples happens. Based on interviews with residents (R1, R4 and R5), call button response times varies. Staff respond time is between "right away" and 15 minutes depending on if they are busy or not. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.