Complaint·November 15, 2024

...continued from 9099 to amend and separate allegations. Allegations: SUBSTANTIATED Licensee does not ensure that facility call pendant system is functioning at all times for residents in care. Staff do not respond to residents' requests for assistance in a timely manner. Licensee does not ensure that facility call pendant system is functioning at all times for residents in care. Documentation for In-Service Staff training did not include all Care Staff and Management for Pendant Response Times. Proof of notification that ensured all Staff, Families and Responsible Party’s were aware of the pendants malfunctioning and the processes until corrected was not provided to CCLD during the investigation. Interviews with Staff (S2, S3, S4, S6) and Residents (R1, R2, R3, R11) confirmed that the pendants weren’t working properly or consistently from June 2024 to October 2024. Staff do not respond to residents' requests for assistance in a timely manner. R1 stated that he/she had wait over and hour for a caregiver to come to the apartment. R3 stated that he/she has waited up to 30 minutes for Staff to respond. S2, S3, and S6 stated that if they needed a 2 person assist, for example if a Resident was in a wheelchair, the Care Staff would have to wait for a response to get assistance; the next Residents’ response time would be delayed as a result of the pendant not working properly. Deficiencies cited from Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violations within a 12-month period may result in civil penalties. Exit interview conducted, appeal rights and a copy of this report provided to Kashvi Patel, Concierge.