complaint·February 27, 2025

Allegation: Staff failed to provide a regular bed to resident in care upon admission Finding: Unsubstantiated During investigation, LPA interviewed staff (ADM) who stated that resident (R1) and responsible party (POA) toured the facility on 12/02/24 and 01/08/25 and paid $1K to hold bedroom# 3 for R1. LPA reviewed photos of bedroom# 3 taken by ADM on 01/08/25 which showed a dresser, chair and bed inside. ADM stated that POA requested the bed and chair removed because they are of no use to R1 due to his health condition. POA delivered R1’s recliner chair and purchased a new bed which was supposed to be delivered to the facility on 01/17/25 but ended up being delivered on 01/28/25. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that staff failed to provide a regular bed to resident in care upon admission was found to be unsubstantiated. Allegation: Licensee did not provide a refund upon resident’s death Finding: Unsubstantiated During investigation. LPA interviewed staff (ADM, S1) and reviewed former resident’s (R1’s)/responsible party’s (POAs) documents. Review of R1’s documents showed that R1 moved into the facility on 01/22/25, was admitted to the hospital on 01/27/25 and returned to the facility on 01/29/25 where he passed away a few hours later. POA stated they collected R1’s personal belongings on 01/30/25. POA stated that a total advance payment of $8K was given to ADM on 01/22/25 for January move-in and February advance payment of $6K. POA sent ADM an email dated 01/30/25 requesting refund of $6K February advance payment and compensation for new hospital bed purchased ($1300). On 02/05/25, ADM agreed to refund POA the February advance payment of $6K but did not compensate for the new hospital bed. On 02/06/25, POA donated R1’s new hospital bed, electric recliner, chair covers, diapers, pads, case of Ensure and beddings to the facility. On 02/22/25, R1’s family picked up the $6K refund check from ADM for February advance payment. LPA reviewed total amount paid ($8K) by POA and determined that ADM still owes POA a total of $312 as final reimbursement of advance payment made ($2K minus $1688 equals $312). ADM issued a check of $312 to POA on 02/27/25. Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that licensee did not provide a refund upon resident’s death was found to be unsubstantiated. No deficiency cited during visit. Exit interview conducted and a copy of this report provided.