complaint·February 17, 2023

On 2/17/2023 starting at 3:05 PM, Licensing Program Analyst (LPA) L. Francisco arrived unannounced to conduct initial 10-day complaint investigation. LPA met with Administrator, Joy Enriquez and explained the purpose of the visit. During the course of the investigation, LPA obtained information, collected documents and LPA toured facility. It was alleged chemicals are accessible to residents in care. Based on information obtained by complainant and photos provided, cleaning supplies are unlocked in the laundry room. However, during the tour of the facility, LPA determined that the complaint was generated under the wrong facility. This agency has investigated the complaint alleging chemicals are accessible to residents in care. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.] Exit interview conducted and a copy of this report provided to Administrator.