complaint·October 24, 2024

Continued LIC9099C. floor. During 2nd floor tour LPA observed a camera at the end of the hallway that was placed in the upper corner across from the stairwell that leads to the 1st floor. At the bottom of the stairwell there is a door that leads to the outside of the facility; however, the door that leads outside has an alarm. LPA also observed that both windows on the 2nd floor had screens that was not in disrepair. S3 stated the offices that are located on the 2nd floor also has staff but there was meeting today that staff had to attend. During record review LPA observed only one (1) resident had the diagnosis of dementia. Based on the investigation the above allegations are unsubstantiated. A llegation: Staff did not provide comfortable accommodations for residents. Upon arrival LPA observed the residents were having lunch in the dining room. The temperature was at 75 degrees inside the facility. LPA also observed a couple of the residents sitting outside the facility with family. The housekeeper was on the 2 nd floor cleaning the rooms. LPA interviewed three (3) residents and all residents stated they are very comfortable. The staff stated if residents need anything they let them know and the family will speak to the staff if necessary. Allegation: Staff did not provide a safe and comfortable environment for residents. Based on interviews with staff and residents. All feel the facility is a safe place to live. The residents interviewed stated the staff treats them nice. R1 stated this is the second time around and if it wasn't safe she would not have returned. Continued on LIC9099C. Continued from LIC9099C. Based on observation during tour LPA observed bells sitting on the night stands of residents to ring for assistance. LPA also observed a long string located at the side of the residents’ bed that can be pulled and the string then notifies staff that help is needed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.