complaint·January 18, 2023

Records review revealed that there was no extra charge added to R1, R2 & R3’s invoices. LPAs conducted interview with F1, based on interview, facility staff informed F1 that R1 need one-on-one private caregiver and that will cost extra charge, however F1 stated that she has not received an invoice for the one-on-one care provided to R1. LPA conducted interview with S1, based on interview with S1, she admitted that an extra fee was discussed with F1 to provide extra staff for R1, however since F1 did not agree with the extra charge the facility decided not to charge R1. Based on interviews conducted and records reviewed, the preponderance of evidence standard has not been met, therefore the allegation is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it did or did not occur. Exit interview conducted and a copy of this report provided.