complaint·October 12, 2023

Facility not allowing large groups to dine together: The allegation refers to whether the licensee allowed large groups to dine together in the dining room. S1 stated that the facility at this time only has one table in the dining room that accommodates 6 or more people. S1 stated that they do not allow the residents to push together tables because it causes a safety hazard when too many walkers and wheelchairs are placed in one area close to the table and it prevents the serving staff from being able to do their job of delivering food to the table that is blocked. S1 stated that after residents expressed the want for lager tables, new tables have been ordered and are on their way. Therefore, the allegation that facility not allowing large groups to dine together is unsubstantiated. Staff had inappropriate interaction with resident in care: The allegation refers to whether a staff member had inappropriate interaction with resident in care. R4 stated that while waiting for a ride in the front lobby S1 came over to talk with him about the funeral he was attending. S1 then sat on R4’s lap to hug him. In an interview with S1 that stated that they would never sit on a resident for many reasons including that it could hurt the resident and that it would be inappropriate to have that kind of interaction. Therefore, the allegation that staff had inappropriate interaction with a resident in care is unsubstantiated. Retaliation: The allegation refers to whether the licensee retaliated against the resident by evicting them from the facility for voicing their opinion about the food to the other residents in the dining room. Based on interviews with staff and residents, the facility was already in the process for evicting the residents for other reasons when the situation in the dining room had occurred. Therefore, the allegation that facility not allowing large groups to dine together is unsubstantiated. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.