complaint·December 17, 2024

Amended to remove two unsubstantiated allegations. On 12/17/2024 at 10:13am, Licensing Program Analyst (LPA), T. Syess-Gibson arrived unannounced to conduct the 10-day initial visit for the above allegations. LPA met with Lydia Hertzler, General Manager (GM), and explained the reason for the visit. During the visit LPA interviewed staff, residents, obtained and reviewed LIC500 (personnel record) and resident roster. Allegation: Facility is short staff During interview with S1, S2, and S3, it was determined that the facility had a lot of Staff calling out, which calls for other Staff members to fill in on Assisted LIving side. S3 stated faciilty has since hired two (2) medtechs and two (2) caregivers. Facility has also obtained contracts with the All Phases and Allegra staffing agencies.Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur,therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.