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Inspection visit

complaint

MERRILL GARDENS AT BRENTWOODLicense 0792011651 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Continued from LIC9099 Staff did not respond to resident’s calls for assistance in a timely manner Interviews with R1, S1, S2 and record review revealed that R1’s call for assistance was not responded to in a timely manner. R1 stated she pressed the call button around 11:00pm and staff arrived after 4:00am. Record review revealed that R1’s call button was initiated at 11:24pm on 08/23/2025 and the response time was 5:22am on 08/24/2025. Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted with Lydia Hertzler. A copy of this report and appeal rights provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87411(a)Type B

    Personnel Requirements - GeneralFacility personnel shall at all times be sufficient in numbers...to provide the services necessary...In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care...This requirement is not met as evidenced by: Based on investigation, the licensee did not comply with the section cited above by not responding to call button in a timely manner which poses a potential health and safety risk to the residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the August 28, 2025 inspection of MERRILL GARDENS AT BRENTWOOD?

This was a complaint inspection of MERRILL GARDENS AT BRENTWOOD on August 28, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to MERRILL GARDENS AT BRENTWOOD on August 28, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "Personnel Requirements - GeneralFacility personnel shall at all times be sufficient in numbers...to provide the services..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.