complaint·October 7, 2022

It was alleged facility staff are not adhering to COVID-19 infection control. Based on information obtained , facility sometimes does not screen visitors and does not have them sign the sign-in log. Based on observation at 11:35 AM, LPAs observed a visitor was not screened and did not sign the sign-in log. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal rights and a copy of this report provided. It was alleged staff did not assist resident's needs at night time. No forthcoming information from resident 1. However, based on interview with 5 residents, 5 of 5 stated that staff assists them in the evening when they need assistance. It was alleged facility did not maintain adequate temperature for the resident's room. LPAs observed room temperature for both wings are set to 77 degrees F in the right wing and 76 degrees F in the left wing. LPAs interviewed 5 residents and 5 of 5 stated they have no issue with their room temperature. S1 stated when the HVAC was in disrepair last year, all residents affected were provided a fan in their rooms. It was alleged staff are providing care and supervision while under the influence of alcohol or drugs. However, based on interview with 5 staff and residents, 5 of 5 staff and 5 of 5 residents stated they have not observed staff being under the influence of drugs or alcohol while providing care. It was alleged lights in resident's room is in disrepair. Based on observation, lights in R1's room is in disrepair. However, S1, S2 and S3 stated that R1 was provided a lamp. LPA was unable to prove or disprove allegation. It was alleged facility did not issue resident a refund. R1 was admitted to the hospital on 9/21/22. Based on information obtained by reporting party, R1's family member decided to not have R1 return to the facility. S1 and S2 stated resident did not want to return to the facility. LPAs reviewed R1's records and did not observe an eviction notice was issued to R1. LPAs discovered during a record review that there is a no refund policy regardless of how many days a resident stayed. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided with Supervisor.