complaint·November 4, 2022

LC confirmed with LPA that a refund check was issued to POA by mail dated 10/15/22. LPA observed issuance of the refund check was 5 days past the 15 day refund period when R1's personal belongings were removed (09/26/22) from the facility. LPA discussed refund check total with LC based on the remaining 9 days total refund due to POA for the month of September 2022. On 11/04/22, LC issued another refund check of $45 payable to POA as full and final payment of R1's September 2022 refund. Based on LPA’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) was found to be SUBSTANTIATED. Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties . Exit interview conducted. Appeal Rights and a copy of this report provided.