complaint·November 8, 2023

Allegation: Facility withheld resident’s personal belongings Investigation Finding: Substantiated During investigation, LPA interviewed staff (MOD) who confirmed that they withheld resident’s (R1) personal belongings from authorized representative (POA) around 1:40PM on 11/01/23 because POA refused to sign for R1's remaining personal items being collected that day which were a wall decor wreath, black IPad, photo album binder, rose colored floral twin quilted bedspread and eye glasses with red case. Review of incident report dated 11/01/23 showed R1's family members came to pick up R1's personal belongings around 1:40PM and became aggressive with staff (pushing staff against the front door, grabbing R1's personal items, yelling at staff) when they refused to sign the release form given by staff for R1's remaining personal items. Based on the department’s observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) that facility withheld resident’s personal belongings was found to be substantiated. Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POC) by plan of correction due dates and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted, appeal rights and copy of report provided. Allegation: Facility did not prevent resident's personal belongings from becoming damaged. Investigation Finding: Unsubstantiated During investigation, the department conducted interviews of facility staff and reviewed resident (R1) documents. Staff (MOD) stated that when R1 passed away on 01/12/23, R1's family member collected her personal belongings inside her bedroom which were a cloth suitcase, photo albums, box of clothes, bible, black fanny pack, pillow, red IPad, rose bed sheet set. MOD stated she observed all items collected on 01/12/23 were in good condition and that the bible had no water damage. Review of R1's property & valuables form dated 01/12/23 showed R1's listed personal items were released and signed by staff and R1's family member that day with no written observation of damage to any of the items collected. During visit on 11/08/23 at 1:45PM, LPA observed R1's remaining personal items (wall decor wreath, photo album, black IPad, eye glasses in red case and twin quilted bedspread) were not damaged and kept locked inside the facility's office for safekeeping. Based on records review, interviews conducted, and observations made, the department has investigated the above allegation that the facility did not prevent resident's personal belongings from becoming damaged and found it to be unsubstantiated. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that the facility did not prevent resident's personal belongings from becoming damaged is unsubstantiated.