complaint·July 17, 2024

... Continued from LIC 9099-A On the allegation facility Staff mishandled a resident's personal belonging. Based on interviews, S1 stated that R1’s glasses did accidentally break. S1 stated that she did send in a request to a replacement to R1’s optometrist and is waiting to hear back. On the allegation facility Staff do not have planned activities for a resident. Based on record review and interviews the facility has a calendar of group events for the residents. S1 also explained that many of the residents participate in day programs either virtually or in person. On the allegation facility Staff are mishandling a resident's medication. Based on record review R1 is on 12 medications. LPA reviewed R1’s Medication Administration Records and did not observe any issues. On the allegation facility staff do not seek timely medical attention for a resident. Based on interviews with staff they stated that when residents need medical attention, they provide first aid and call 911. On the allegation facility resident sustained an unexplained injury while in care. She did not have a wound on her elbow. S1 stated that she had a wound on her hand, due to a behavior of rubbing her hand on her face repetitively and a pressure injury on her left butt cheek. S1 explained that they had wound care nurses who were providing the care to the wound. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.