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Inspection visit

complaint

KENSINGTON AT WALNUT CREEK, THELicense 079201241
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

LIC9099-C (Page 2) Allegation: Staff does not ensure facility is free of pests. Unsubstantiated. On 08/19/2025 LPA L. Alexander interviewed W1, that stated they received an email with video of a rat stuck to a glue board. On 08/27/2025 LPA Alexander interviewed S1 that confirmed the video location was in the dried foods pantry. S1 stated that the rodent was caught approximately one month ago on a glue board trap. S1 stated that they have a service contract with an exterminator company as well as they started service with Eco-Lab that are coming out to the facility weekly. LPA interviewed S2 that stated whenever there's any pests they will call an exterminator to come check. LPA toured the kitchen area, dried foods pantry and outside area where deliveries come in. LPA did not observe any pests during visit. LPA reviewed Summary of Service from Western Exterminator Company with service dates 07/31/25, 08/16/25 and 08/22/25 that showed traps and monitoring for pests is taking place. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.2(a)(4)Type B

    87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above in by not reporting R1's elopement within the next day to Licensing which poses a potential health, safety or personal rights risk to persons in care.

  • 87211(a)(1)Type B

    87211 Reporting Requirements(a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following:(1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events... This report shall include the resident's name...This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above in by not submitting a written report within 7 days of the occurences of any of the events for residents in care. Reports received to CCLD were dated 11/15/24, 11/12/24 and 12/1/24 as an example and were received on 01/02/25 which poses a potential health, safety or personal rights risk to persons in care.

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  • 1569.683(a)(3)Type B

    §1569.683 Eviction notices (a) In addition to complying with other applicable regulations, a licensee of a residential care facility for the elderly who sends a notice of eviction to a resident...with specific facts to permit the notice to quit shall include all of the following: (3) Information about the resident's right to file a complaint...with the name, address, and telephone number of the nearest office of.. the State Ombudsman.This requirement is not met as evidenced by: Based on record review and interview, the licensee did not comply with the section cited above in by not sending the notice to evict with the correct contact information for the local Ombudsman to R1's responsible party which poses a potential health, safety or personal rights risk to persons in care.

  • 87465(c)(2)Type B

    87465 Incidental Medical and Dental Care (c) If the resident's physician has stated in writing... facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (2) Once ordered by the physician the medication is given according to the physician's directions.This requirement is not met as evidenced by: Based on record review and interview, the licensee did not comply with the section cited above in by not administering medication for R1 ordered by the physician and given according to the physician's directions which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the August 27, 2025 inspection of KENSINGTON AT WALNUT CREEK, THE?

This was a complaint inspection of KENSINGTON AT WALNUT CREEK, THE on August 27, 2025. The inspection found no deficiencies and no citations were issued.

Were any citations issued to KENSINGTON AT WALNUT CREEK, THE on August 27, 2025?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.