complaint·February 18, 2026

CONTINUE FORM LIC 9099A Allegation: Resident sustained an unexplained injury Investigation Finding: unsubstantiated. During the investigation, the LPA interviewed W1, S2, and S3. Interview with W1 revealed that W1 was concerned about an injury on R1s leg and was upset no one knew where the injury came from. Interview with S2 revealed that R1 had a couple of injuries that came from repositioning R1, S2 stated that R1 had a couple skin tears on R1s arm and leg. Interview with S3 revealed that R1 has an area on R1s leg that S3 felt like it came from the Hoyer lift, S3 stated that S3 was the one that reported the injury, and the family was aware. THEREFORE THIS ALLEGATION IS UNSUBSTANTIATED. Allegation: Staff are not adequately trained Investigation Finding: unsubstantiated. During the investigation LPA interviewed W1, S2 , S3, S4 and S5. W1 expresses concerns that the facility staff are not trained to take came of the residents. LPA conducted a record review which revealed that all staff has been trained and also continues attending in-service training's. Interview with S2 revealed that S2 had yearly annual training's and in-service training's as well. Interview with S3 revealed that the facility has training's annual training and in-service, S3 also stated that the facility had a lot on non-english speaking staff but the training's were being translated for them as well. Interview with S4 revealed that S4 is a CNA (certified Nursing Assistant) and S4 has training's to keep S4 certificate current. S4 also stated that the facility also has in-service training. S5 stated that the facility has training, video training and in-service training. THEREFORE THIS ALLEGATION IS UNSUBSTANTIATED. CONTINUE FROM LIC 9099C Allegation: Facility is in disrepair Investigation Finding: unsubstantiated. During the investigation LPA interviewed W1, S2, S3 and S4. W1 reported Concerns with a hole in the wall located in R1s room, W1 reported that W1 didn’t know how the hole got there and it needed to be repaired. LPA conducted a tour and the hole in the wall had been repaired. Interview with S2 revealed that the family brought a lot of furniture and R1s room was a small room, S2 stated that S2 is not sure if it was the furniture or R1s bed that made the hole in the wall but it was repaired within a week. Interview with S3 revealed that the family reported the hole to S3 and S3 reported the hole to the Administrator. S3 stated that S3 feels that the hole in the was might have been caused by R1s bed hitting against the wall when R1 was being transferred on the Hoyer lift. S3 stated that the facility fixed the hole after maybe a month. Interview with S4 revealed that S4 stated that the walls are so thin that the hole in the wall could have come from the door, and the facility repaired it fast. THEREFORE THIS ALLEGATION IS UNSUBSTANTIATED. Allegation: Staff do not ensure that resident is appropriately dressed Investigation Finding: unsubstantiated. During the investigation LPA interviewed W1, S2, S3 and S4. W1 reported Concerns regarding the way R1 was dressed and felt R1 should have been dressed better. Interview with S2 revealed that S2 had never seen R1 not dressed appropriately, however the family would complain but the family would bring R1s clothes to wear. Interview with S3 revealed that R1s family brought clothes for R1 to wear and that family would complain in R1s socks didn’t match. S3 stated that R1 would always be wearing sweats with a t-shirt and the matching jacket and sometime a hat because R1 would be cold. S3 also stated that the family would come in and would wash R1 up and change R1s clothes. S3 also stated that R1 was always clean and dress appropriately. Interview with S4 revealed that R1 was always dressed well and the family would bring good clothes for R1. S4 stated that R1 was always taken real good care of. THEREFORE THIS ALLEGATION IS UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it; therefore, the allegation is UNSUBSTANTIATED. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided. CONTINUE FROM LIC 9099 Allegation: Staff do not ensure that resident has clean laundry Investigation Finding: unsubstantiated. During the investigation LPA interviewed W1, S1, S2, S3, S4 and S5. W1 reported Concerns regarding laundry services. W1 reported that R1s laundry would pile up and the family would have to take the laundry home to wash. Inter with S1 revealed that when S1 arrived at the facility there was no laundry department and knows that there was an issue with the laundry services S1 also stated that the company has purchased 6 new washers and dryers, 3 for the 1 st floor laundry room and 3 for the second-floor laundry room. S2 Interview revealed R1s family would complain about the laundry. S2 also stated that the facility has only 2 washers and 2 dryers and they were not working well and there was only staff that washed laundry in the mornings. S2 stated that the facility was short staffed during that period of time. Interview with S3 revealed that laundry was always a problem, the facility was short staffed, and the laundry was overflowing and if you needed something washed you would have to go to the laundry room to ask the staff to wash the item for you. Interview with S4 revealed that the facility had a problem with the washer and dryer and at one time the facility rented washers and dryers, S4 stated that staff was always complaining about the laundry. Interview with S5 revealed that there is 2 washers and 2 dryers and they have problems, S5 also stated the facility has bought new washers and dryers and they should be delivered today 2/18/2026. THIS ALLEGATION IS SUBSTANTIATED .