complaint·July 29, 2025

CONTINUE FROM LIC9099 Allegation: Staff do not provide daily activities for residents in care Investigation Finding: unsubstantiated. During the investigation LPA interviewed W1, R1, R2, R3 and S1, S2 and S3. During interviews with W1 revealed that W1 is concerned about R1s emotional distress when R1 expressed problems with IRS and the feeling of loneliness. Tour and Interview with S1 revealed that the facility has activities that the LPA observed. S1 stated that the facility offers activities to residents and the residents often refused to participate, S1 stated that R1 will come from R1s room and watch TV, play cards with staff and talk and go out on the deck for sunshine and has exercised and had played games with S1 child. Interview with S2 revealed that the facility has activities such as board games and outside games like ping pong, S2 stated that there is only one resident R1 that will come out of the room to play cards, watch TV and sometime will go outside to watch the ping pong game. S2 stated that R1 will watch TV with staff especially the news and R1 will eat with the staff. S3 stated that the facility has activities such as cards, play ball games, watch TV together and R1 likes to watch the news S3 stated that the staff will watch the TV in their language when no residents are in the living room and there is one resident R1 that likes to watch some of the shows S3 stated that when the residents come in staff will give the remote to the resident or ask what the resident would like to watch.. S3 stated that R1 will ask if the staff is busy and would ask to talk with the staff. Interview with R1 revealed that R1 would like to move back to R1s home and R1 had a couple of friends at the facility that ended up on hospice and passed. R1 stated that R1 has tried to go to the bedroom doors of current residents but they don’t want to talk. R1 also stated that R1 is feeling lonely since R1 had two residents that was R1 friends, and they passed. R1 stated that R1 plays cards with staff and like to watch staff movies in their language because R1 might learn something new. R1 stated that the facility offered painting with easels and paints and R1 was interested but didn’t express interest in it because R1 was not in a good head space. R1 stated that R1 plays cards, watch TV and talks with staff but there’s a language barrier so they are not able to keep the conversation going. CONTINUE ON LIC9099C CONTINUE FROM LIC9099C R1 stated that the families of the friends R1 had at the facility are no longer visiting the facility. R1 now has no interaction with the family of the friends that passed at the facility. R1’s mother is in a wheelchair and sister is living in New York, so they are not able to visit R1. R1 also stated that R1 will go out on the deck and exercise and play a game with the administrator child. R1 stated that R1 is not complaining about the facility because they take good care of R1. R1 is just feeling lonely, and the facility has saved R1s life. Interview with R2 revealed that R2 has not done any exercise because it causes R2 pain. R2 stated that R2 would rather not engage in any activities and likes miniature golf when R2 would play with R2 dad when R2 was young. R2 stated that R2 enjoys staying in R2 room. Interview with R3 revealed that R3 doesn’t like living in the facility because wants to live at R3 home. R3 stated that R3 doesn’t want to participate in activities and R3 stated that the facility is nice but R3 wants to go home. R3 has been living in the facility about a week. Therefore, this allegation is UNSUBSTANTIATED Allegation: Resident is socially isolated by staff Investigation Finding: unsubstantiated. During the investigation LPA interviewed W1, S1, S2 and S3, R1, R2 and S2. Interview with W1 revealed that W1 is concerned about R1s emotional distress due to R1s loneliness. Interview with S1 stated that staff is at the facility and talks with residents and try and get the residents to engage with each other, but a couple of the residents will not participate in socializing with other residents. S1 also stated that maybe the residents get tired of being social with staff because they see them so much. S1 stated that the facility is willing to assist all the residents in whatever the resident’s needs. Interview with R1 revealed that R1 has conversations with staff but feels the language barrier prevents staff from keeping the conversation going R1 also stated that R1 likes to watch TV with staff. Interview with R2 revealed that R2 would rather stay in R2 bedroom and will talk with staff and residents but does not enjoy it. Interview with R3 revealed that R3 wants to go home and does not want to participate. Interview with S2 revealed that staff talks with the residents and eats together. Interview with S3 revealed that staff talks with residents and watch movies together. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.