complaint·July 17, 2024

Staff left resident in soiled diaper for an extended amount of time - UNFOUNDED Department conducted record review, staff, and resident interviews to investigate this allegation. Staff interviews indicated that staff were providing all ADL assistance, including toileting to residents per their needs and service plan. Staff interviews indicated that staff were assisting residents for their toileting needs every 2 hours, or as needed. Resident interviews reflected that their care needs were met by staff and there were no issues to address, therefore the above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff lost resident's hearing aide and won't reimburse the authorized representative - UNFOUNDED Through the course of the investigation process, CCL conducted interviews, toured the facility, and reviewed records regarding the allegation above. During the investigation it was determined that R1 always misplaced R1’s hearing aids. Facility was able to locate one hearing aid and the other was reimbursed to the family. Department received confirmation of the reimbursements made to R1’s representative. Statements by staff and other residents failed to demonstrate a lack of care for residents’ personal property. Therefore, the above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff over medicated the resident - UNFOUNDED Through the course of the investigation process, CCL conducted interviews, toured the facility, and reviewed records regarding the allegation above. During the investigation, the department was provided copies of the medical records for R1. The medical records included the current medication and dosage instructions. A review of the MARS report was conducted. The Department found that all medications for R1 were given per physician’s order. The Department found no supporting evidence that would indicate that the resident was over medicated. Therefore, the above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted and copy of this report was left at the facility.