complaint·January 12, 2022

Prior to entering the facility, LPA Smith spoke with staff to pre-screen that the facility is currently not COVID free. Therefore, this visit was performed outside of the facility. LPA Smith conducted an unannounced complaint visit and met with Stephen MacDonald. Complainants / witnesses were unable to be located nor were they able to provide any statements to these allegations. Because of this, there are no witnesses to confirm or deny these allegations. Based on this, these allegations are UNSUBSTANTIATED. As a result of this investigation, LPA finds the allegations that staff not responding to resident's call light in a timely manner, resident's are not fed in a timely manner, resident is served food that is not of quality and resident's hygiene needs are not being met to be UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.