complaint·February 17, 2022

Prior to entering the facility, LPA Smith spoke with staff to pre-screen that the facility is COVID free. Analyst also self-screened for having no known symptoms or exposure. Analyst followed facility's screening protocols, wore a mask and maintained distance during the visit. LPA Smith conducted an unannounced complaint visit and met with Stephen MacDonald. A resident overheard facility staff discussing her medical condition outside of her apartment door. It appears that staff were discussing her condition in their normal course of duties. There is no evidence that any other persons, not privy to the information, overheard this conversation. Based on this, this allegation is UNSUBSTANTIATED. As a result of this investigation, LPA finds the allegation that facility staff did not keep resident's medical condition confidential to be UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.