complaint·October 30, 2023

Staff did not follow resident's diabetic diet. Department conducted interviews with residents and staff to investigate this allegation. Interviews indicated that residents were happy with dietary services at the facility and did not indicate any issues. Based on the record review for R1’s physician's reports and review of preadmission records, there are no dietary restrictions for R1, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not follow resident's care plan. Based on records reviewed and interviews, care plans are followed. LPA observed residents in care have care plans that are up to date and address their care needs as documented. Staff interviewed were able to demonstrate knowledge of how to implement assistance identified in the care plan, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not adequately supervise resulting in residents wandering into resident's room and not leaving. Based on interviews it was determined that residents in memory care that wander in other resident’s bedrooms are redirected back to their own rooms by staff. If residents continue to wander in other residents’ rooms, the doors are then locked from the outside so that residents cannot have access to other residents’ rooms. Residents' rooms have self-unlocking doors from the inside allowing residents to leave their room freely. Staff are aware of wandering in the memory care unit and address the issue as needed, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not provide resident a method of calling for assistance. Based on interviews and observation, the department finds that there are call buttons in all residents’ rooms as well as the option to wear a call button on your person. Residents and staff interviews did not indicate any issues with call light/button system at facility, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not meet resident's hygiene needs. Staff did not meet resident's dental care needs. Staff did not maintain resident's bathroom in a clean and sanitary condition. Staff did not meet resident's toileting needs. Staff did not meet resident's laundering needs. Based on interviews and observation, the department observed the facility to be clean and sanitary. During department visits on 10/11/23 and 10/18/23 the department did not find any dirty bedding. The facility did not observe to be malodorous including resident rooms, common areas and restrooms. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting and laundering needs are being met and that housekeeping, and the staff, do a great job, therefore, the allegations are UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview was conducted with Administrator and a copy of this report was provided to the facility.