complaint·November 8, 2023

Staff did not seek treatment in a timely manner for resident in care Based on documents and interviews, R1 developed a rash from a cream R1 was using. The facility was in contact with R1’s doctor regarding the rash. R1’s doctor prescribed the use of a different cream. R1 has been under treatment for skin rashes for many years. R1 had an outbreak of a skin rash which was addressed with R1’s doctor timely; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff does not ensure care plan is followed for resident Based on records reviewed and interviews, care plans are followed. LPA observed residents in care have care plans that are up to date and address their care needs as documented. Staff interviewed were able to demonstrate knowledge of how to implement assistance identified in the care plan, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Facility overcharges resident for services not provided Based on records reviewed and interviews, the admission agreement for R1 is observed to be followed. LPA observed no extra charges outside of what is identified and agreed upon in R1’s care plan, which is up to date, and addresses residents’ care needs as documented, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff do not ensure effective communication is conducted with residents responsible party Based on records reviewed and interviews, it was determined that the facility was in contact with the resident’s responsible party. Emails, texts, and calls exchanged by both parties were reviewed; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview. Report left with facility.