complaint·May 1, 2024

Staff do not respond to residents' call buttons in timely manner The department conducted staff and residents' interviews, reviewed records to investigate the allegation. During interviews, staff stated that staff respond to resident call buttons in a timely manner, however, sometimes there is a delay in response due to staff assisting other resident’s needs. During facility observation and call log review for November 2023, the department did not observe any long/extended wait times from staff to respond to resident's call button, therefore this allegation is found to be UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Administrator and a copy of this report was provided to the facility. Staff do not ensure residents have adequate night time supervision From the record review, LPA has reviewed facility schedules, and observed that shifts were covered by multiple staff. There was no evidence to support the allegation that there was not adequate nighttime supervision. LPA learned that there were at least 2 direct care staff working on each floor during each shift. Five (5) resident interviews indicated that their care needs are met and there were no issues regarding nighttime supervisor at facility. Based on this information, LPA finds no evidence that the current staff level is insufficient. Therefore, the allegation is UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not meet resident's toileting needs. Department conducted record review, staff, and resident interviews to investigate this allegation. Nine (9) staff interviews indicated that staff were providing all ADL assistance, including toileting to residents per their needs and service plan. Staff interviews indicated that staff were assisting residents for their toileting needs every 2 hours or as needed. Five (5) resident interviews reflected that their care needs were met by staff and there were no issues to address, therefore the above allegation is UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview was conducted with Administrator and a copy of this report was provided to the facility.