complaint·November 26, 2024

Staff are not ensuring that resident's hygiene needs are being met while in care. Department conducted record review, staff, and resident interviews to investigate this allegation. Eight (8) staff interviews indicated that staff were providing all ADL assistance, including toileting to residents per their needs and service plan. Staff interviews indicated that staff were assisting residents for their toileting needs every 2 hours or as needed. Six (6) resident interviews reflected that their care needs were met by staff and there were no issues to address, therefore the above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff are not ensuring that the facility is sanitary. Based on eight staff interviews (8) and six resident interviews (6) and department observation, the department observed the facility to be clean and sanitary. During department visits on 8/20/24 and 10/2/24 the department did not observe any dirty bedding. The facility did not observe to be malodorous including resident rooms, common areas and restrooms. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff, do a great job. Staff interviews indicated that the facility is kept clean and sanitary without and concerns; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.