complaint·November 26, 2024

Staff do not properly maintain the facility Staff do not keep the facility free from odor Based on eight staff interviews (8) and six resident interviews (6) and department observation, the department observed the facility to be clean and sanitary. During department visits on 9/18/24 and 10/2/24 the department did not observe any odor in the facility. The facility did not observe to be malodorous including resident rooms, common areas and restrooms. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff, do a great job, therefore, the allegations are UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not provide adequate care and supervision to a resident Based on eight staff interviews (8) and six resident interviews (6) it was determined that residents are provided with adequate care and supervision. During the interview process it was reported that staff check on residents every two hours and as needed. It was reported that staff are conscience of keeping the residents clean and dry. Staff are aware of resident needs for adequate care and supervision per their needs and service plan. Resident interviews did not indicate any concern in proper care and supervision for residents by staff. Therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.