complaint·November 26, 2024

Staff does not keep the facility clean or sanitary Based on six staff interviews (6) and five resident interviews (5) and department observation, the department observed the facility to be clean and sanitary. During department visits on 10/8/24 and 11/19/24 the department did not observe any dirty bedding. The facility did not observe to be malodorous including resident rooms, common areas and restrooms. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff, do a great job. Staff interviews indicated that the facility is kept clean and sanitary without and concerns; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff are not providing adequate food service Based on six staff interviews (6) and five resident interviews (5) and department observation of the kitchen and meal service by the department found that there was an adequate amount of food for the residents. The food appeared to look appetizing and nutritious, sanitation in the kitchen appeared appropriate, residents said food was good, and portions appeared plentiful. Food supplies in facility were adequate per requirement. Currently, there is no evidence to suggest that staff have failed to provide adequate food service. Therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff are not following precautions to mitigate the spread of COVID Based on documents obtained and statements reviewed, the department determined that the facility was following universal precautions. As a precaution during COVID outbreak an in-service to staff was done on proper handwashing and universal precautions. Any staff that experienced signs or symptoms were either sent home or told not to come into work until the symptoms subsided. Facility kept a log of all staff that was sick and when the symptoms resolved, and they could return to work. It was observed facility had required posters posted throughout the facility regarding infection control guidelines and observed facilities supply of PPE. Additionally, when staff returned to work staff was to wear a mask for the first few days therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.