complaint·June 17, 2025

Facility staff are not allowing resident to move freely around the facility Based on observation, record review, and statements reviewed, the department determined that there was insufficient evidence that the facility does not allow residents to move freely around the facility. Based on four (4) staff interviews, four (4) resident interviews, and department observation, residents and staff stated that residents can move freely, and that staff help residents that need assistance who would like to move around the facility; therefore, the allegations are UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Facility staff do not ensure that residents are delivered hot water throughout the facility Based on observation, record review, and statements reviewed, the department determined that there was insufficient evidence that the facility does not deliver hot water throughout the facility. Four (4) staff interviews and four (4) resident interviews state that there was never any problem with the facility hot water source; therefore, the allegations are UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Facility staff interfere with resident receiving mail in a timely manner Based on observation, record review, and statements reviewed, the department determined that there was insufficient evidence that the facility interferes with residents receiving mail in a timely manner. Four (4) staff interviews and four (4) resident interviews state that they are not aware of any problems with receiving mail on time as the residents get their mail when they want. Lastly resident’s all have individual mailboxes where staff put resident’s mail when received. Residents did not indicate any issues with receiving their mail timely; therefore, the allegations are UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.