complaint·June 17, 2025

On 6/17/25, Licensing Program Analysts (LPAs) Lavinia Muscan and Talwinder Bains arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Health Services Director Christina Del Rosario. During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: Department observed the activation button for wheelchair accessible residents doesn't catch all the time. However, the door itself still automatically opens if it's pushed to trigger the door to open. Residents are not locked outside, and staff and residents are able to open and close by gently pressing on the door handle to activate the door to open automatically. Department observed other doors working from the courtyard, to get inside the facility. Department and the Administrator discussed plans to update the activation button for wheelchair accessible residents. Based on information obtained during the investigation, Department finds the allegations to be UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.Exit interview conducted. Report left with facility.