complaint·August 26, 2025

Facility is understaffed. Facility staff do not ensure that call pendants are in working condition. Based on interviews with ten (10) staff and five (5) residents, the Department determined that there are enough staff present to meet the needs of the residents in care and that residents are able to use the call buttons and receive help in a timely manner. Residents had no concerns with getting a hold of staff . Therefore, the allegations are UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Facility staff does not ensure the facility is kept in clean sanitary conditions. Facility's laundry machine in disrepair. Based on ten (10) staff interviews, five (5) resident interviews, and department observation, the department observed the facility to be clean and sanitary. During department visits on several occasions, including on 08/11/25, the department did not observe any laundry machine being in despair. The facility did not observe to be unsanitary including resident rooms, common areas and restrooms. All facility washers were operating. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff, do a great job. Staff interviews indicated that the facility is kept clean and sanitary without any concern; therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.