complaint·November 24, 2025

Staff do not provide adequate food service Based on eight staff interviews (8) and six resident interviews (6) and department observation of the kitchen and meal service, the department found that there was an adequate amount of food for the residents. The food appeared to look appetizing and nutritious, sanitation in the kitchen appeared appropriate, residents said food was good, and portions appeared plentiful. Food supplies in facility were adequate to meet the requirements. Currently, there is no evidence to suggest that staff have failed to provide adequate food service or provide it in a timely manner. Therefore, the allegation is UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff do not properly maintain the facility grounds Based on eight (8) staff interviews, six (6) resident interviews, and department observation, the department observed the facility to be clean and sanitary. During department visits on several occasions, including on 10/07/25 and 10/14/25, the facility did not observe to be unsanitary including resident rooms, common areas and restrooms. Facility grounds were properly operating. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff, do a great job. Staff interviews indicated that the facility is kept clean and sanitary without any concern; therefore, the allegation is UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with Administrator.