complaint·March 3, 2026

Staff not providing medical attention to resident in a timely manner. During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. Based on five (5) staff and three (3) resident interviews, the typical response time for staff responding to a resident’s call alert ranges from 5 minutes to as soon as possible. Residents interviewed stated they have not had issues with staff not responding timely. Staff interviews indicated that staff usually respond to residents’ call buttons within 5 minutes or sooner. Staff stated they know the protocol on how to address any medical intervention, and residents had no concerns with timely medical attention. Additionally, staff stated that EMS is right around the corner and arrives quickly if needed. Based upon the information obtained during investigation, the above allegation is unsubstantiated. A finding that the complaint allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff are not following resident’s care plan. The department conducted interviews regarding this allegation. Record reviews and interviews with staff indicated that staff were aware of residents’ care and service needs based on residents’ needs and service plan. Department review of residents’ documentation; Physicians Report, Service and care plan, and interviews conducted revealed that staff were following resident’s needs and service plan as documented. After review of residents’ files and medical records, department also concluded that facility was following up with residents’ doctor, family and department as needed; therefore, above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.