complaint·April 27, 2026

Staff do not timely respond to the residents alerts The Department conducted interviews and reviewed facility records, including incident reports, care logs, and related documentation. The allegation did not reveal any evidence to support staff failed to respond timely to residents’ alerts. Information obtained during the investigation indicated that staff responded appropriately and within required time frames when alerted by residents. There were no observations, documentation, or credible statements to substantiate the allegation. Therefore, the allegation is determined to be UNFOUNDED . Staff do not provide adequate food service The Department conducted interviews and reviewed facility records, including menus, food service logs, and related documentation. The investigation did not reveal any evidence to support that staff failed to provide adequate food services. Information obtained during the investigation indicated that meals were provided in accordance with established menus and dietary requirements, and that food service operations were conducted consistent with facility procedures. There were no observations, documentation, or credible statements to substantiate the allegation. Therefore, the allegation is determined to be UNFOUNDED . Exit interview conducted. Report left with facility.