complaint·February 23, 2026

Residents sustained injuries due to staff neglect The department conducted interviews, facility observation and record review to investigate the above allegation. During interviews with facility staff, it has been discovered that facility provided appropriate care to the residents based on resident’s documented needs and service plans. Six (6) staff interviews revealed that they were not aware of any injuries of any residents in care that were due to staff neglect; therefore, the above allegation is found to be UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not notify residents authorized representatives of incidents The department conducted interviews and reviewed records concerning the allegation above. Through six (6) staff interviews it was determined that staff do contact responsible parties (RP) regarding all incidents such as falls, med errors, etc. Based on information gathered, the department finds the allegations to be UNFOUNDED . A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Staff did not ensure they had PPE Staff did not prevent the spread of scabies Staff are not following infection control requirements Based on observation, record review, and statement reviewed, the facility was following infection control requirements. As a precaution, during the first sign of a rash, facility puts out PPE outside the resident room, notifies staff of the potential of scabies, and an in-service to staff is reviewed on proper handwashing and universal precautions. Facility encouraged residents to stay in their room during the episode. It was observed facility had required PPE outside the resident room; therefore, the allegation is UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.