complaint·September 8, 2022

Licensing Program Analyst (LPA) Kerry Hiratsuka arrived at the facility unannounced to conduct a Complaint Investigation Visit. LPA conducted COVID-19 Precautionary prescreening, and wore a surgical mask while at facility. LPA was screened by Caregiver. LPA investigated the allegation “Staff are not providing adequate food service to residents.” LPA interviewed staff and two residents, and also inspected the food supply. One resident said the food was good and one stated it was bad. LPA was unable to interview the rest of the residents due to mental capacity. LPA observed fruits, frozen prepared foods, frozen raw chicken, fresh vegetables and other food items in the facility. LPA reviewed the menu. Because there is a difference in the interviews, LPA cannot prove or disprove the allegation. The allegation is unsubstantiated.