complaint·May 14, 2021

Licensing Program Analyst Melissa Lusby arrived at the facility on Friday May 14, 2021 to deliver findings for the complaint investigation. LPA wore an N95 as part of covid-19 precautions. LPA identified herself to Kimberly Rimert and discussed the elements of the allegation. Throughout the investigation, the Department conducted relevant party interviews, obtained relevant documentation and evidence, and conducted a facility tour. While one of the facility's large air conditioner is not working properly, the facility has done the following: offered to move affected residents to another room, begun repairs, and maintained the inside temperature of the facility to below 80 degrees. The Department finds the allegation of the air conditioner in disrepair to be UNSUBSTANTIATED. A finding that the complaint allegation is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.