complaint·September 17, 2024

Staff did not ensure that resident's showering needs were met while in care. Staff did not ensure that resident's clothing needs were met while in care. Staff did not ensure that resident's hygiene needs were met while in care. Staff did not ensure that resident was provided with clean bedding while in care. Staff did not ensure that resident's room was maintained in a sanitary condition. Based on interviews, record reviewed and observation it was determined that the facility is meeting residents showering, laundry, and hygiene needs, based on the residents needs and service plan. LPA toured the facility on 7/24/24 and 9/10/24 and did not find any dirty bedding, smells, or dirty rooms. Seven (7) resident interviews stated the caregivers/staff clean the facility, the bedding, the resident clothes and take out trash frequently. Additionally, six (6) staff and seven (7) resident interviews did not indicate any issues at the facility with cleanliness, sanitation, toilets, resident rooms, and other areas. Based on all this information, the allegations are found to be UNSUBSTANTIATED . A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Staff did not ensure that resident had a working call pendant while in care. Staff did not respond to resident's requests for assistance in a timely manner. Based on interviews, record reviewed and observation it was determined that all pendants are checked on the office monitor which alert staff when batteries need to be changed. Additionally, staff always check resident pendants, especially the ones that do not regularly use them. Staff (6) interviews and seven (7) resident interviews indicated that pendants work when they are being used. Seven (7) resident interviews stated that staff respond within a reasonable amount of time when the pendants are used. Six (6) staff interviews stated that the response time for pendants being pressed range between immediately to 10 min based on current situation. Based on all this information, the allegations are found to be UNSUBSTANTIATED . A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Staff do not adhere to resident's special diet. Department conducted interviews with seven (7) residents and six (6) staff to investigate this allegation. Interviews indicated that residents were happy with dietary services at facility and did not indicate any issues. Interviews also indicated that the cook accommodates the dietary needs and restrictions of residents in care based on their needs and service plan. Based on all this information, the allegation is found to be UNSUBSTANTIATED . A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Administrator and a copy of this report was provided to the facility.