complaint·June 18, 2025

Staff mismanages residents' medications. Staff does not ensure resident's medical needs are being met. Based on documents obtained and statements reviewed for May 2025, the department determined that there was insufficient evidence that any medication errors have occurred, and that residents’ medical needs are not being met. Documents obtained show that all current medications were administered and logged correctly for residents per their doctor’s orders. Four staff interviews (4) indicated that staff were not aware of any medication errors. Five resident interviews (5) expressed no concerns with medication administration and needs not being met. Based upon the information obtained during investigation, the above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Staff does not provide adequate food service. Department conducted interviews with five (5) residents and four (4) staff to investigate this allegation. Interviews indicated that residents were happy with dietary services at facility and did not indicate any issues with food service. Interviews also indicated that facility accommodates the dietary needs and restrictions of residents in care based on their needs and service plan. Based on all this information, the allegation is found to be UNSUBSTANTIATED . A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted. Report left with facility.