complaint·October 30, 2023

Staff allowed resident to push another resident in care. Staff allowed resident to yell at another resident in care. Based on interviews with staff and residents, the department determined that there was no one yelling or pushing residents in care therefore, the allegations are UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff is not able to care and supervise residents due to inadequate staffing. LPA has reviewed the facility schedule and observed that day shifts are covered by multiple staff. There is no evidence to support the allegation that needs are not being met due to staffing. LPA learned that there are at least 2 direct care staff available during the day. Residents indicated they feel that their needs are met, and LPA finds no evidence that the current staff level is insufficient. Therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not ensure resident's dietary needs were met. Department conducted interviews with residents and staff to investigate this allegation. Interviews indicated that residents were happy with dietary services at facility and did not indicate any issues. Based on the record review for R1’s physician's reports and review of preadmission records, there are no dietary restrictions for R1, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not provide authorized representative an admissions agreement during preadmissions. Based on records reviewed and interviews conducted, R1s responsible party did receive an Admission Agreement for R1 as required. From record review, the department observed a signed contract between the responsible party and the facility. Furthermore, the Licensee sent proof of sending the Admission Agreement to the RP twice, after it was handed to RP when signed, therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff do not provide daily activities for residents in care. Based on interviews the facility does their best to accommodate each resident. Staff will have exercise sessions with the residents, the residents go on walks and the facility has books or arts for residents who enjoy reading or like arts and crafts. Additionally, residents' interviews did not indicate any problems with daily activities at the facility, therefore concluded that the residents can also watch TV if they choose, therefore the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff does not ensure residents' room are clean and sanitized. Facility backyard is not appropriately equipped for outdoor use. Staff locked resident in bedroom. Staff do not dispose residents' urine in commode. Staff did not ensure resident's hygiene needs were being met. Based on interviews and observation, the department observed the facility to be well equipped for outdoor use. The facility has outdoor benches and a patio in the backyard. LPA toured the facility on 10/4/23 and did not find any dirty bedding, smells, or dirty rooms. Residents stated the caregivers clean the facility and take out trash frequently. It was observed that none of the commodes had any urine in them and that the commodes were clean and sanitized. It was also observed that none of the resident doors had any form of locking device on them. Additionally, staff and residents' interviews did not indicate any issues at the facility with cleanliness, sanitation, usage of outdoor/backyard areas, toilets, rooms, commodes and other area and found out that staff were assisting with resident's care needs per their service and care plans. Based on all this information, the allegations are UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview was conducted with Caregiver and a copy of this report was provided to the facility.