complaint·March 8, 2023

Staff are not quarantining residents with COVID-19 An investigation was conducted into the allegation above. Staff interviews stated that when a resident tests positive for COVID, the facility quarantines the resident in their room. One staff is designated to go into the residents’ room with full PPE in accordance with Public Health recommendations. Per staff, if there are multiple residents who test positive for COVID 19, the facility has green and red areas designated for those who are positive and those who are negative residents. The residents are encouraged to stay in their area. If residents do tend to go to outside their designated area, they are redirected to the right area by staff. Public Health was in contact with the Executive Director during the time the residents were testing positive for COVID 19. Facility was also in contact with CCL during the time of positive cases. Records reviewed indicated that the facility was following their Infection Control on file with the department as well as in communication with the local public health office, therefore the allegation is unfounded. This agency has investigated this complaint. We have found the complaint was UNFOUNDED, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents.