complaint·October 30, 2023

Staff neglected residents while in care .-UNFOUNDED Staff did not provide a safe and comfortable environment for residents. -UNFOUNDED Based on records reviewed, interviews, and department observations on 9/19/23 and 10/18/23, LPA observed that the staff meeting residents’ needs and provided a safe and comfortable environment for all residents in care. Furthermore, interviews with residents indicated that staff were providing care to residents per their care and service plans and were not neglecting residents care needs. Therefore, the allegation that residents are neglected while in care and not staff did not provide a safe and comfortable environment for residents is UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff inappropriately transported deceased resident .- UNFOUNDED Based on records reviewed and interviews conducted by department on 09/19/23 and 10/18/23, the department did not find any evidence that staff inappropriately transported a deceased resident. Based on interviews it has been determined that only the mortician transports the deceased residents and that the staff only help if they are asked therefore the allegation staff inappropriately transported deceased resident is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview was conducted with Administrator and a copy of this report was provided to the facility.