complaint·March 19, 2025

Staff did not provide medications to resident as prescribed. Based on documents obtained and statements reviewed for January 2025, the department determined that there was insufficient evidence that any medication errors have occurred. Documents obtained show that all current medications were administered and logged correctly for residents per their doctor’s orders. Five staff interviews (5) indicated that staff were not aware of any medication errors. Five resident interviews (5) expressed no concerns with medication administration. Based upon the information obtained during investigation, the above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted. Report left with facility. Staff did not ensure resident's hygiene needs are being met. Staff does not ensure resident's dressing needs are being met. Staff does not ensure resident's rooms are cleaned and sanitized. Staff does not ensure resident's laundry needs are being met. Department conducted record review, staff, and resident interviews to investigate this allegation. Five (5) staff interviews indicated that staff were providing all ADL assistance, including toileting to residents per their needs and service plan. Staff interviews indicated that staff were assisting residents for their toileting needs every 2 hours or as needed. Five (5) resident interviews reflected that their care needs were met by staff and there were no issues to address. Based on five staff interviews (5) and five resident interviews (5) and department observation, the department observed the facility to be clean and sanitary. During department visits on 1/13/25 and 2/5/25 the department did not observe any unmet laundry needs. The facility did not observe to be malodorous including resident rooms, common areas and restrooms. Residents stated the caregivers clean the facility and take out the trash frequently. Residents stated that their hygiene, toileting, and laundering needs are being met and that housekeeping, and the staff, do a great job. Staff interviews indicated that the facility is kept clean and sanitary without and concerns; therefore, the allegation is UNFOUNDED . A finding of unfounded means that the allegations are false, could not have happened and/or is without a reasonable basis. Exit interview conducted. Report left with facility.