complaint·February 10, 2025

Staff spoke inappropriately to resident. Staff did not treat resident with dignity and respect. The department conducted interviews with staff and residents and reviewed records to investigate the allegations above. Resident, regarding the allegation, no longer resided at the facility. Staff two (2) and resident three (3) interviews indicated that residents have a good relationship with the staff at the facility and that no one speaks inappropriately to them and that they are treated with respect. It is not possible to say with certainty what a staff or resident may perceive as inappropriate, or what a particular tone of voice may sound like to someone else. Therefore, the department is not able to conclude if S1 was in fact intending to speak in an inappropriate way or did speak in an inappropriate way towards a resident; or if S1’s voice was perceived as inappropriate or disrespectful. Therefore, the allegation is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Caregiver and a copy of this report was provided to the facility.