Complaint·April 6, 2021

Licensing Program Analyst (LPA) S. Moua conducted a subsequent complaint inspection via telephone due to COVID-19 precautionary measures. LPA spoke with Administrator Paul Rocha, discussed the allegation, and delivered the findings. The Department conducted interviews and reviewed records. The overcharged fee referenced in the complaint pertains to the facility's unit to unit transfer fee, when requested by a resident or his/her responsible party. The fee is outlined in the Admission Agreement. R1's responsible party denied being informed of this fee when R1 was moved into a different unit. Facility staff stated R1's responsible party was informed of the fee. R1's responsible party did not pay the fee and facility will not pursue payment. Based on interviews conducted and records reviewed, the allegation is Unsubstantiated.